Delivery & Return
Delivery & Return
Delivery time depends on which goods are ordered, the expected delivery time for stocked items is 2-10 days depending on the destination country.
If an order includes multiple items, which have different delivery times, you should always expect the longest delivery time to be the relevant delivery time. The reason be that an order with multiple items will be collected and sent all together in one delivery.
If you regret your purchase you have the right to return for 30 days. Please note that made to order products cannot be exchanged or returned. The right of withdrawal can be executed without giving any reason.
Products that have been personalised with printing or embroidery CAN NOT be exchanged or returned. It is being considered a personalisation of a product as soon as it is being printed or embroidered. The right to return is lost as soon as Sportyfied Aps starts printing or embroidering a product in order to meet the specific needs of a customer; see the Danish consumer agreement law §18, part 3.
Overseas shipping information
Non-EU customers do not pay VAT (Value added taxes), which is automatically deducted at the checkout. Non-EU customers may be required to pay customs or import duties when parcels reach the destination country. These charges must be paid in full by the recipient of the parcel. Customs and import duties vary widely from country to country, and we are therefore not able to inform you of specific charges for your country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note: sportyfied.com cannot declare parcels as gifts or undervalue parcels.
Packaging and condition of the item when returned
If items are not returned in the same condition and quantity as they were received in, we may have to claim compensation of up to 100%; this will be calculated on an individual basis.
If you regret the purchase and want to return the products, the items must be sent to:
Huboo Ref 3091: 'Order number'
Vertex Park South
If you regret you purchase and return the products to us we will of course reimburse you for the money you have paid us. The amount will be transferred to the credit card you have used for your purchase or to you bank account as soon as we have received the returned item and ensured that it meets our rules for returns. The only cost for you when returning/regretting an order is the delivery cost for returning the item to us.
What to include when returning goods?
You have to include a copy of the order confirmation. This is not an absolute requirement, but the handling time will be faster if you fill out our form on the invoice. Please note, we do not accept packages sent cash on delivery (COD).
We reimburse reasonable delivery costs
If the return is justified we will, of course, reimburse you for your (reasonable) delivery costs.
When you return an item we need you to inform us about the issue in as much detail as possible. Please note, we do not accept packages sent cash on delivery (COD) or similar. Remember to always send the package in protective packaging, and get a receipt for shipment, so we can reimburse your shipping costs.